Sheraton Houston West Hotel

4.1 

11191 Clay Road, Houston, TX, 77041, United States   •  Weather:   

Local Time Phone (281) 501-4200 Hotel Reservations 800-238-5251

4.1

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Guest Reviews

Hear from our guests about their stay from 139 verified guest reviews

Authentic Reviews

80%of our guests
recommend this hotel

JRRoss

THIS IS THE FRIENDLIEST SHERATON YOU WILL EVER STAY AT AND WHAT A DIFFERENCE IT MAKES TO BE TREATED SO WELL BY FRIENDS THAT CARE ! As the Director of Rooms, John de Vogue has put together a stellar Team at the Front Desk including Chawania Ross and Lisa Kelly that will do WHATEVER/WHENEVER to please their clients. Friendliness personified along with the very best in customer service is your final impression at departure.. John de Vogue epitomizes what friendliness, hospitality and exemplary customer service is all about as he is the most gentile gentlemen you will ever meet ! He is so down to earth, caring, extending and drops everything to assist his guests with their "need of the moment." He takes a personal interest in EVERYONE and EVERYTHING and nothing gets by his attentive and caring eye. Hats off to GM Don Harris for putting this "Sheraton Astros" team together as you've got a World Series winner ! And not to forget Chef Cung, who warmly and graciously greeted us while we were in the lobby restaurant - couldn't have been nicer with a genuine interest in our comments. ***Cung's chili is amazing BTW and should be the first thing you enjoy upon arrival.if you are a chili person.*** My review would not be complete without a huge SHOUT OUT to Romeo, our shuttle driver and my caretaker during my last two visits. He is so cordial, so helpful and has the most genuine attentiveness and concern for your well being and happiness. He should be used as a prototype for other properties to copy as his style is low-key yet he supercharged to serve his customers. His overall value to the day to day operations can not be under estimated. He has twice made a difference in my life and is the person I remembered the most from previous stays - reward this fine man ! The room, the facilities, the location, the food were all fine - the difference were Don's people ! Thanks so much Sheraton 11191 Clay cause I plan on sharing with many in the future !

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4.1 /5

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